Privacy Policy & T&Cs

🛡️ Privacy Policy

Effective Date: 10/07/2025

At Koala Kartel, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.koalakartel.com

1. What We Collect

We may collect:

  • Your name, email address, phone number, and shipping/billing address

  • Payment details (processed securely via Shopify’s payment gateway)

  • Order history and site interaction (via cookies or tracking pixels)

  • Your communication with us (emails, social media messages)

2. How We Use Your Info

We use your data to:

  • Fulfill and ship your order

  • Contact you about your order or customer service issues

  • Send marketing (only if you opt-in)

  • Improve website performance and customer experience

3. Sharing Your Info

We do not sell your data. We may share necessary info with:

  • Shopify (our e-commerce platform)

  • Payment providers (like PayPal or Shopify Payments)

  • Shipping providers (Australia Post, etc.)

  • Email marketing platforms (e.g. Klaviyo, only if you opt in)

4. Cookies & Analytics

We use cookies to remember your preferences and improve your experience. You can disable them in your browser settings. We may also use Google Analytics or Facebook Pixel for performance tracking.

5. Your Rights

You can:

  • Access, update, or delete your personal info at any time

  • Opt out of marketing emails by clicking "unsubscribe"

6. Contact Us

For questions about this policy, contact us at:
hello@koalakartel.com.au

📄 Terms & Conditions

Effective Date: 10/07/2025

Welcome to Koala Kartel. By using our website or purchasing from us, you agree to the following terms:

1. Use of Site

You agree not to misuse our website or its contents. All content is owned by Koala Kartel and may not be copied or reproduced without permission.

2. Orders

By placing an order, you agree:

  • All details provided are accurate

  • You’re authorised to use the payment method

  • Prices may change at any time, but confirmed orders remain unchanged

3. Shipping

We aim to dispatch within 1–2 business days. Delays may occur due to factors outside our control. You will receive tracking info once shipped.

4. Returns & Refunds

Please refer to our Delivery & Returns Policy. Items must be returned within 14 days in original condition for a refund or exchange.

5. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. 

6. Intellectual Property

All logos, designs, and content are the property of Koala Kartel. Any use without permission is prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.

8. Governing Law

These terms are governed by the laws of Queensland, Australia.

9. Contact Us

Got questions?
Email us at hello@koalakartel.com.au